Feul Pump & fuel relay location

21

The service guys at the vee dub dealers might not know a hell of a lot about cars , like the one that told me that the rear tyres on my t5 mutivan were worn more than the fronts ( front wheel drive ! ) , but they dress well & all know how to operate the espresso machine !  Eddie.

22

Lanocks, Artarmon, spare parts department in the 60’s, Jim Verron if my memory is correct, was a walking encyclopaedia.  I sometimes wondered if he had an eidetic memory – read something once, remember it forever.   

 

From: Syncro_T3_Australia@yahoogroups.com [mailto:Syncro_T3_Australia@yahoogroups.com] On Behalf Of Peter Schweinsberg
Sent: 10 January 2014 17:46
To: Syncro_T3_Australia@yahoogroups.com
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

There is another problem.
When VW reorganized the distributors here, they got rid of the experienced staff and even some of the best experienced distributors. They replaced the distributors with investors who could afford flash showrooms and they, in tern, replaced experienced staff with supermarket shelf stackers.

--Original Message Text---
From: Greg Esposito
Date: Thu, 9 Jan 2014 20:57:45 -0800 (PST)
Don't be so hard on the parts interpreters. The system they use requires a vin number and most were born after the syncro was made!



23

Hi All,

I usually take a ETKA parts print-out along to the VW dealer. Too many staff changes.

Thanks Phill

Cheers,

Theo

 

From: Syncro_T3_Australia@yahoogroups.com [mailto:Syncro_T3_Australia@yahoogroups.com] On Behalf Of Greg Esposito
Sent: Friday, 10 January 2014 8:22 PM
To: Syncro_T3_Australia@yahoogroups.com
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 

 

...and if you walk into a dealer today and ask for an oil filter for '09 golf 2.0 tdi they will know the number. It's the old adage of money talks. If you walked into your old dealership and asked for a gearbox casing for Mr Noddy's singer they would have to look it up. Also you have to consider that phone room parts is usually a junior position and poorly paid. It is the modern age of motoring and there have been many, many models produced by VW and there are also many things to confuse finding the right parts for a vehicle like grey and private imports. This is why manufacturers like VW come up with an amazing computer system to find parts, the only thing they require of you is a V.I.N. - simple. If you ring VW have your vin ready, its not that hard.

From: Peter Schweinsberg <peter@peterandval.com>
To: "Syncro_T3_Australia@yahoogroups.com" <Syncro_T3_Australia@yahoogroups.com>
Sent: Friday, 10 January 2014 5:46 PM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 

 

Yes, I know.
But I come from a different era.
I remember walking into Dominion Motors and asking for a torque reaction rubber buffer for a Singer 4AD, and the man behind the counter reeled off the part number and the bin number from memory and asked: "Do you want one or two ?"

OK that was fifty years ago, but the other day I needed an oil filter for the E31 850 BMW and the girl behind the counter at Repco, after opening up her book, asked me: "What year ?"

These were and are very rare motor cars.
In both cases they were in stock at the time.

These days if you go to the dealer and the car is more than four years old they often don't have it in stock and they offer to get one in, probably from Singapore if your lucky, but more likely from Germany.

And if it's more than ten years old it has probably been deleted from range.

There is another problem.
When VW reorganized the distributors here, they got rid of the experienced staff and even some of the best experienced distributors. They replaced the distributors with investors who could afford flash showrooms and they, in tern, replaced experienced staff with supermarket shelf stackers.





--Original Message Text---
From: Greg Esposito
Date: Thu, 9 Jan 2014 20:57:45 -0800 (PST)




Don't be so hard on the parts interpreters. The system they use requires a vin number and most were born after the syncro was made!


From: Peter Schweinsberg <peter@peterandval.com>
To: "Syncro_T3_Australia@yahoogroups.com" <Syncro_T3_Australia@yahoogroups.com>
Sent: Friday, 10 January 2014 10:19 AM
Subject: Re: [Syncro_T3_Australia] Feul Pump fuel relay location


Thanks for sharing this Greg.
I recently rang the local VW dealers parts department to get a price on new oil filters for 2WD and the Syncro.
I asked for one for an '89 Syncro.
The drongo that I spoke to had never heard of them and asked for a VIN.

I told him that Repco had not trouble checking that they had one on the shelf and that they give me an NRMA discount.
Suggested that he get trained and hung up.

Now that we have the Bosch information, I'll check the fuel pump price and availability with Repco too.
I'll need a spare for my next trip.

Peter







--Original Message Text---
From: Greg Esposito
Date: Thu, 9 Jan 2014 13:26:27 -0800 (PST)

HOLDEN






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24
Unless the ETKA system has changed they do not need the VIN.
I've never been asked for it.

Phill
25
The interpreter can use two methods to enter the system, VIN or model/year etc. If you input the VIN the system removes all the options for you and goes to the correct part for that vehicle. For this reason most junior parts employees are told to always get a VIN so they don't order in parts that will never be sold. This is a big problem for dealerships. Unusable lhd or overseas model parts sitting on the shelves for years only to be destroyed and binned years latter. This is my point about all of this that there is always two sides to a story. Customers might get annoyed with being asked for a VIN but if you owned the parts department and were tearing up your money on incorrectly ordered parts would you not think asking for a VIN is reasonable?
From: "plander@optusnet.com.au" <plander@optusnet.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 7:25 AM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 
Unless the ETKA system has changed they do not need the VIN.
I've never been asked for it.

Phill


26

No one wants to take responsibility for mistakes. Let the computer do the thinking .  Its happening everywhere ,minimal training , maximum returns- Having issues with two other Aussie parts suppliers at the moment so this is my rant for the day. Eddie.

27
"No one wants to take responsibility for mistakes" True, even customers! Let me give you an example. Guy comes in orders a part for an '05 model because that's what the rego label or compliance says. When the part is in its wrong because the car is actually an '04 and the customer refuses to pay. That part sits on the shelf for 5 years and gets binned because the '05 didn't have the same problem as the '04. If you have a program that prevents mistakes why not use it? Better for both customer and dealership. Bad service and minimal training is everywhere. You walk into the Good Guys and they are all over you like a rash because its commission based, ask someone in Aldi for something and they what to be rid of you as fast as possible. I agree that you rarely get good service at parts counters but you need to look at why these people end up like this. You will probably find the guy before you slammed the phone in his hear because he asked for a VIN. Karma - you get what you give. 
From: "bergodaz@ozemail.com.au" <bergodaz@ozemail.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 9:03 AM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 
No one wants to take responsibility for mistakes. Let the computer do the thinking .  Its happening everywhere ,minimal training , maximum returns- Having issues with two other Aussie parts suppliers at the moment so this is my rant for the day. Eddie.


28
Sometimes it is better to have the VIN, but if you ask for an oil filter for a T3? The guy was just too lazy to look it up. He may not know that they are all the same for Australia, but if these are the only ones in stock you would be pretty sure that they are correct.

Lack of experience and training is the problem. Sometimes it's just arrogance.

To order anything in nowadays you need to pay up front at most places.

Phill
29

Hey Greg ,not having a go at service personel only. It happens in the building game a lot , when young guys fresh out of their time think they know it all & think that they have a license to charge whatever they like. Not many spend enough time on the tools to become experts at anything, instead using their trade qualifications as a stepping stone to more "senior" roles which then has the flow on effect where they in turn teach the new recruits even less. Eddie.

30
Hey Guys thanks for the input !!! sourced the pump through this forum no problem, didn't leave home, no problem with information about required item, vin, etc........... made new friends, 5th of the cheapest price 10th of the dearest price, now just have to wait for it to be delivered to the door.
Forums are a true wonder of the modern world even got tips and info from OS.
Pete


On Sat, Jan 11, 2014 at 10:11 AM, Greg Esposito <gregespo73@yahoo.com> wrote:

"No one wants to take responsibility for mistakes" True, even customers! Let me give you an example. Guy comes in orders a part for an '05 model because that's what the rego label or compliance says. When the part is in its wrong because the car is actually an '04 and the customer refuses to pay. That part sits on the shelf for 5 years and gets binned because the '05 didn't have the same problem as the '04. If you have a program that prevents mistakes why not use it? Better for both customer and dealership. Bad service and minimal training is everywhere. You walk into the Good Guys and they are all over you like a rash because its commission based, ask someone in Aldi for something and they what to be rid of you as fast as possible. I agree that you rarely get good service at parts counters but you need to look at why these people end up like this. You will probably find the guy before you slammed the phone in his hear because he asked for a VIN. Karma - you get what you give.
From: "bergodaz@ozemail.com.au" <bergodaz@ozemail.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 9:03 AM

Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

No one wants to take responsibility for mistakes. Let the computer do the thinking . Its happening everywhere ,minimal training , maximum returns- Having issues with two other Aussie parts suppliers at the moment so this is my rant for the day. Eddie.



31
"...but if you ask for an oil filter for a T3? The guy was just too lazy to look it up". Or the poor kid who is working for minimum wage has been on the job for two weeks and has been told to always ask for a VIN. Arrogance is a real problem and prevalent in Australian retail. I'm doing some work in the bicycle industry now and if you walk into a Melbourne bike store you will probably be talking to some aloof hipster who will only be nice to you if you have a $10,000 racer and skinny jeans.
Paying up front or placing a deposit has come about due to people not doing the right thing. 
From: "plander@optusnet.com.au" <plander@optusnet.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 11:31 AM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 
Sometimes it is better to have the VIN, but if you ask for an oil filter for a T3? The guy was just too lazy to look it up. He may not know that they are all the same for Australia, but if these are the only ones in stock you would be pretty sure that they are correct.

Lack of experience and training is the problem. Sometimes it's just arrogance.

To order anything in nowadays you need to pay up front at most places.

Phill


32
I totally get what you are saying Eddie and agree that some service personnel need a good shake. I find that most of the time a smile, being a bit flexible and having some compassion will get you good service. Most of all acceptance that our old busses are not part of daily business at a VW dealer. If you haven't already done so get etka and look it up yourself. Then type the number into google and check the aftermarket. Then check your VW dealer.  Some things are worth buying at dealers more and more van café and other such vendors are the way to go.
I can't speak for the building game but the old days of workshops doing their own engines, racks and transmissions are over. The apprentices that go through now will build one of each at trade school and never touch one again. This has got to effect your diagnosis skills and yes as you say these guys will train the new ones.
From: "bergodaz@ozemail.com.au" <bergodaz@ozemail.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 12:05 PM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 
Hey Greg ,not having a go at service personel only. It happens in the building game a lot , when young guys fresh out of their time think they know it all & think that they have a license to charge whatever they like. Not many spend enough time on the tools to become experts at anything, instead using their trade qualifications as a stepping stone to more "senior" roles which then has the flow on effect where they in turn teach the new recruits even less. Eddie.


33

Greg,

Very good advice, to which we could add ‘check with fellow members’. Quite often, someone has already something that took a lot of legwork that can save everyone else a lot of time and frustration.

From: Syncro_T3_Australia@yahoogroups.com [mailto:Syncro_T3_Australia@yahoogroups.com] On Behalf Of Greg Esposito
Sent: 11 January 2014 13:55
To: Syncro_T3_Australia@yahoogroups.com
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location 

I totally get what you are saying Eddie and agree that some service personnel need a good shake. I find that most of the time a smile, being a bit flexible and having some compassion will get you good service. Most of all acceptance that our old busses are not part of daily business at a VW dealer. If you haven't already done so get etka and look it up yourself. Then type the number into google and check the aftermarket. Then check your VW dealer.  Some things are worth buying at dealers more and more van café and other such vendors are the way to go.

I can't speak for the building game but the old days of workshops doing their own engines, racks and transmissions are over. The apprentices that go through now will build one of each at trade school and never touch one again. This has got to effect your diagnosis skills and yes as you say these guys will train the new ones.

From: "bergodaz@ozemail.com.au" <bergodaz@ozemail.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 12:05 PM
Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

 

Eddie,

This is now a far reaching problem, even in engineering. We get young grads straight out of university who genuinely believe that they know everything that they need to know. To make matters worse, they arrive with a built-in attitude to look down on tradesmen with 30 and more years experience. Some of them survive long enough to realize that they will NEVER acquire such experience and then start treating tradesmen with the respect they deserve! That’s when they start to become real engineers as distinct from paper engineers!

Hey Greg, not having a go at service personel only. It happens in the building game a lot , when young guys fresh out of their time think they know it all & think that they have a license to charge whatever they like. Not many spend enough time on the tools to become experts at anything, instead using their trade qualifications as a stepping stone to more "senior" roles which then has the flow on effect where they in turn teach the new recruits even less. Eddie.

 

34
The customer is a big part of the problem. If you don't buy parts from dealers, they will not stock them.

Phill
35
...and VW won't make them. Horse has already bolted there on the t3. Have noticed some obscure parts going back into production recently though. We will all be paying silly money for second hand bits in ten to twenty years. If I had a farm I would be squirreling away cheap vans and parts.
From: "plander@optusnet.com.au" <plander@optusnet.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 3:49 PM
Subject: RE: [Syncro_T3_Australia] Fuel Pump & fuel relay location

 
The customer is a big part of the problem. If you don't buy parts from dealers, they will not stock them.

Phill


36
I agree Pete,

Without forums like this I think may vans would be sitting in paddocks because parts are too hard to find or too expensive for that person.

Means nutters like us can have at least 1 maybe 2 or even 3 syncros in our stable!

Glad I could help.

Cheers,

Skot


On 11/01/2014 12:07 PM, Peter Wilson wrote:
Hey Guys thanks for the input !!! sourced the pump through this forum no problem, didn't leave home, no problem with information about required item, vin, etc........... made new friends, 5th of the cheapest price 10th of the dearest price, now just have to wait for it to be delivered to the door.
Forums are a true wonder of the modern world even got tips and info from OS.
Pete


On Sat, Jan 11, 2014 at 10:11 AM, Greg Esposito <gregespo73@yahoo.com> wrote:
"No one wants to take responsibility for mistakes" True, even customers! Let me give you an example. Guy comes in orders a part for an '05 model because that's what the rego label or compliance says. When the part is in its wrong because the car is actually an '04 and the customer refuses to pay. That part sits on the shelf for 5 years and gets binned because the '05 didn't have the same problem as the '04. If you have a program that prevents mistakes why not use it? Better for both customer and dealership. Bad service and minimal training is everywhere. You walk into the Good Guys and they are all over you like a rash because its commission based, ask someone in Aldi for something and they what to be rid of you as fast as possible. I agree that you rarely get good service at parts counters but you need to look at why these people end up like this. You will probably find the guy before you slammed the phone in his hear because he asked for a VIN. Karma - you get what you give.
From: "bergodaz@ozemail.com.au" <bergodaz@ozemail.com.au>
To: Syncro_T3_Australia@yahoogroups.com
Sent: Saturday, 11 January 2014 9:03 AM

Subject: Re: [Syncro_T3_Australia] Feul Pump & fuel relay location

No one wants to take responsibility for mistakes. Let the computer do the thinking . Its happening everywhere ,minimal training , maximum returns- Having issues with two other Aussie parts suppliers at the moment so this is my rant for the day. Eddie.




37
Greg,

Couldn't resist responding to your remark.

You described the Singer 4ADT as a "noddy" car.
Well here are a couple of shots of a "noddy" car in action.

She is sitting in my restoration bay at present, awaiting reawakening.

Peter
38
Actually I don't think Noddy would have been brave enough to race on bias ply tyres! How old are those shots, she looks to be in great nic then. I actually have a huge soft spot for English cars, its just that that era of singer roadsters look like Noddys car.
I grew up around BMC cars and my first car was a Hillman. There is something about the styling of British cars in the 40s 50s and 60s that I just love. Even the cheap ones were pretty. When I win Tattslotto I will be on the hunt for a XK150s!
From: Peter Schweinsberg <peter@peterandval.com>
To: "Syncro_T3_Australia@yahoogroups.com" <Syncro_T3_Australia@yahoogroups.com>
Sent: Saturday, 11 January 2014 10:12 PM
Subject: [Syncro_T3_Australia] Feul Pump & fuel relay location [2 Attachments]

 
Greg,

Couldn't resist responding to your remark.

You described the Singer 4ADT as a "noddy" car.
Well here are a couple of shots of a "noddy" car in action.

She is sitting in my restoration bay at present, awaiting reawakening.

Peter


39
Yes they are cross ply (bias ply) tyres and they gave very predictable handing.
Will I fit cross plys when the restoration is complete ?
Definitely if I can find really good ones.
They have greater slip angles in their steering than radials, and will probably be kinder on old wheels.

Radials just weren't being considered by British manufacturers when this car ran down the line in 1955.
The weak link with this old rubber compared to modern tyres, was in the wet.
I still remember an occasion in the wet when the Singer just slipped straight ahead with the front wheels turned into a steer.
Ultimate understeer. The only time it has happened to me since was in the USA on sheet ice (on radials).

Tyre technology has come a long way since Michelin made their first X radials.
I still remember when Holden introduced radials and their advertising claims of "Radial tuned suspension".
They essentially built a cross ply "feel" into the suspension and steering so that cross ply drivers felt at home on radials.
Don't get me wrong radials for most uses are a superior tyre to cross plys.

I lifted the following from Wikipedia:
The first radial tire designs were patented in 1915 by Arthur W. Savage, a tire manufacturer and inventor in San Diego, CA. [1] Savage's patents expired in 1949. The design was further developed and commercialized by Michelin; [2] the first Michelin X radial tire for cars was developed in 1946 by Michelin researcher Marius Mignol, and then a radial truck tire in 1952.[2] Because of its advantages, it has now become the standard design for essentially all automotive tires.


The Amaroo photo was taken in about 1975 and the Oran Park shot was taken in 1979.
My friend, Jim Cross, was at the time Secretary Manager of CAMS, and he tutored me into becoming involved in historic racing. Not long after the Oran event our first son was born and we founded the business, now retired, so track work was abandoned in the interest of responsibility and funds.


I agree with you on the subject of British cars.
The "look" we see in British cars post WWII was down to great industry leaders like William Lyons at Jaguar and Leonard Lord at Austin. We could add many more names to the list.

Lyons steered Jaguar through all those fabulous models from the pre war SS100 to the E Type.
The XK150S was once on my list of desireables. Towards the end, Lyons took Jaguar into BMC.

Leonard Lord was progressively boss of Austin / BMC / British Motor Holdings / British Leyland in that succession.
He was there as Morris and MG, Rover, Vanden Plas, and later Jaguar and Daimler were all progressively absorbed into the conglomerate.
He supervised some fabulous creations.
In Austin the little A40s which you may be referring to, and he is noted for the A125/135 Sheerline and Princess series.
The Princesses coming out of their Vanden Plas coachbuilders works.
He was also in the mix when the Austin Healeys were developed.

Unfortunately the Brits lost the art of designing evocative looking cars and progressively their unique industry.
That's why I migrated to German cars even though I still have a shed full of Singers and Austins, all acquired years ago and nearly all awaiting restoration.

Peter










--Original Message Text---
From: Greg Esposito
Date: Sat, 11 Jan 2014 03:52:41 -0800 (PST)




Actually I don't think Noddy would have been brave enough to race on bias ply tyres! How old are those shots, she looks to be in great nic then. I actually have a huge soft spot for English cars, its just that that era of singer roadsters look like Noddys car.

I grew up around BMC cars and my first car was a Hillman. There is something about the styling of British cars in the 40s 50s and 60s that I just love. Even the cheap ones were pretty. When I win Tattslotto I will be on the hunt for a XK150s!


From: Peter Schweinsberg <peter@peterandval.com>
To: "Syncro_T3_Australia@yahoogroups.com" <Syncro_T3_Australia@yahoogroups.com>
Sent: Saturday, 11 January 2014 10:12 PM
Subject: [Syncro_T3_Australia] Feul Pump & fuel relay location [2 Attachments]


Greg,

Couldn't resist responding to your remark.

You described the Singer 4ADT as a "noddy" car.
Well here are a couple of shots of a "noddy" car in action.

She is sitting in my restoration bay at present, awaiting reawakening.

Peter





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